Some time ago, the location of many League of Legends: Wild Rift players was incorrectly recorded in our systems. While these mislabeled locations generally have little impact on player experience, they started causing a variety of problems for affected players once the regional open beta expanded to more areas—problems that include being unable to correctly browse the Wild Core store.
But we have good news! We've completed the preparations needed to address this issue, and are set to start updating affected player accounts to an accurate location on December 14th. This process may take a few days, so please be patient if you're among those awaiting this fix and don't see any changes right away.
Who will be affected?
Certain players from Vietnam and Taiwan. If your Wild Core store appears empty or is showing the wrong currencies, this update is here to help!
How will this affect my account?
In a lot of ways, it won't!
All your current progress and inventory will be saved. You'll also be playing on the same servers with the same online community. Most players won't notice any change at all!
What changes players do see will be positive. For example, all players should now have access to the Wild Core store, including its curated content and location-specific currencies. Players will also be able to use local payment methods, making it that much easier to get the items you want.
Some of you may be asked to agree to new location-specific terms of service, but a single confirmation will prevent this window from popping up again.
Will I still be able to play with the same people?
Wild Rift was built as a truly global service, so having a different account location from your friends won't stop you from playing with them. If you were able to play together before, you'll still be able to hop on, team up, and enter the queue just like always, even after the update is complete.
What if I don't want my account to change?
No problem! Just submit a ticket explaining your situation, and we'll add your information to a "do not change" list.
Learning about the update after the fact? Then write in, and we'll look into restoring your previous account settings.
My Wild Core store still looks empty...
Just hold out a little longer! Updating all of the accounts could take some time, meaning you may not see the changes right away. We'll also be posting an announcement when the update is complete, so you'll know for sure when the changes should have taken effect.
If we make our announcement and your store still appears empty, you may have to clear Wild Rift's cache data. Android users can do just that by following our guide right here! If you're using an iOS device, you will have to wait until your device flushes the cache automatically, which should happen within a few hours.
Think your cache should have refreshed by now and still not seeing the store? Then submit a ticket and we'll do whatever we can to get you sorted!