Looking to submit a ticket or check on a penalty? Simply use the same Riot Account you use to log in to games to log in to the Riot's ’ support site.
For the instances where you submit a ticket without signing in (like account recovery), you will have to verify your email address before submitting the ticket to help prevent spam attacks.
Verifying your email also ensures you'll receive updates about the ticket and filters out any potential spam requests. If you opt not to verify your email, the response to your query may be delayed or lost entirely, so it's always recommended.
How do I verify my email to submit a request?
A notification will appear on your screen before submitting a ticket, informing you that the request has not yet been submitted and a verification email was sent. Simply click the one-time link you received in your inbox and you are good to go.
What do I do if my account is hacked?
Create a new request using the Recover my account form and fill in as much information as you remember. For this particular request, you should not need to be logged in. If you forgot your email address or your password and you remained signed into the page, you will be asked to log off to use this request form.
You can also use our Account Recovery Tool to instantly get your username, password, or even your account back.
If I’m banned, can I still log in?
Yes. You'll also be able to find details about your ban on the Player Support page.
I have received unauthorized charges but I don’t have an account
If you have an unauthorized charge from Riot Games, consult Unauthorized Charge From Riot Games article for more guidance.
I have a question about Riot Games, but I don't have an account
The best place to reach us without an account is our social media platforms:
Checking Your Tickets
I have a ticket currently open, how do I access it?
Log into the support website, sign into your account, scroll down to the section next to the Service Status and click on “My Tickets”.
Some tickets may not be available if they were made via email for security reasons. Check your inbox and spam folders to retrieve and answer them.
Why can’t I access my old tickets?
Some tickets may have been deleted for security reasons. You may still find them in the inbox of the email you used to submit those tickets.
Note: Tickets are tied to the email address you used to submit your request. If you used other email addresses, those tickets will not display in the “My Tickets” section.
Where did my ticket go?
Sending multiple tickets about the same issue can cause confusion about what progress has already been made and slow down our response, so we always try to consolidate repeat requests into a single ticket. This is why we recommend sticking to one ticket per issue, and why you may discover multiple tickets have been replaced with a single conversation.