Due to a recent backend system update, some players have received a Name Change notification despite having an appropriate Riot ID. If this happened to you, check Changing Your Riot ID to see what you can do (like keeping your game name!) and can't do (like using the original server tagline, eg. NA1, EUW1, etc). And sorry for the inconvenience—some decade-old systems just won't modernize without a fight.

Please check and reply using your account-associated email inbox in case your tickets are no longer in "My Ticket" on Riot Support Page.

Hãy kiểm tra và phản hồi lại cho chúng tôi tại email liên kết với tài khoản của bạn trong trường hợp bạn không tìm thấy phiếu hỗ trợ đã gửi trong Yêu Cầu Hỗ Trợ Của Tôi nhé.

Account Recovery

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So, you requested a refund for the Wild Cores you bought, totally forgetting that you already spent some of them! Now your account has a negative balance, and that’s a surefire way of getting yourself locked out. No hard feelings—we have to draw the line somewhere.

Not to worry, though! To recover your account, all you have to do is repay the outstanding debt with this handy tool. Getting your account back up and running may take a bit of time, but we’ll notify you via email or in-game message as soon as you’re good to go. If you need help with the process or your account has been suspended for a different reason, feel free to submit a ticket below.

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