Due to a recent backend system update, some players have received a Name Change notification despite having an appropriate Riot ID. If this happened to you, check Changing Your Riot ID to see what you can do (like keeping your game name!) and can't do (like using the original server tagline, eg. NA1, EUW1, etc). And sorry for the inconvenience—some decade-old systems just won't modernize without a fight.

Please check and reply using your account-associated email inbox in case your tickets are no longer in "My Ticket" on Riot Support Page.

Hãy kiểm tra và phản hồi lại cho chúng tôi tại email liên kết với tài khoản của bạn trong trường hợp bạn không tìm thấy phiếu hỗ trợ đã gửi trong Yêu Cầu Hỗ Trợ Của Tôi nhé.

Cash Refunds in Wild Rift

Change your mind about the Wild Cores you just purchased and looking to get a refund? Hey, we get it. These things happen.

Unfortunately, the nature of third-party app marketplaces means we can’t issue that refund ourselves. But there's still hope! The App Store and the Google Play Store both offer cash refunds for in-app purchases under certain conditions, and they’ve created guides on how to apply for them.

For Apple device purchases in the App Store, click here.
For Android device purchases in the Google Play Store, click here.
The Samsung Galaxy Store is no longer supported as of March 16, 2023 UTC.

Please understand that should Apple, Google, or Samsung deny your refund, there is nothing more we can do.

Negative Balance

If you find yourself banned after reaching a negative balance, follow the steps listed in our Chargebacks article to get back in the game.  

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